We Just bought a new hot tub from mermaid, and we love it. This is our second hot tub from mermaid and if we ever need another one I will go right back to them. rob was great is sales and when phil came out to get us up and running was great quick and really knew his stuff inside and out.
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This is company is a nightmare. I would not recommend this company to my worst enemy. Lots of promises with no follow through. They will not answer phone calls and nothing gets done on time.
A game to make a consumer believe they are some big Spa - Hot Tub Expo with multiple Brands displayed when in fact a USA brand called Master Spas. No Store no service.
As first time hot tub purchasers we had done a lot of research on the internet and also visited many local retailers before deciding to purchase our spa from Mermaid. Although excited about our purchase, we were challenged and a little stressed about how to integrate the spa with our existing deck. Sales Manager, Phil Morneault, listened to our concerns and went above and beyond in suggesting a solution and even providing preliminary computer drawings. We received the personal and caring customer service that so many companies lack these days and would recommend Mermaid Pools and Hot Tubs without hesitation.
Although on the surface the prices seem great, buyer beware!
You need to be sure the parts you are buying from this site are absolutely the right ones and also absolutely needed. Their return policy is awful as they charge you shipping back + a 15% restocking fee for all parts (even if they are brand new and still in the box!). I had a horrible experience with them and will never be buying from them again. Also if you install any parts but don't need them and try to send back they will refuse any credit. Even if they are in brand new condition and original packaging.
Next time I will definitely avoid this site and go to my local store. Way better customer service there!
Jim seems to have made off with a decent chunk of my money, and have no interest in fixing my hot tub. Be vary wary in any dealings with this person.
We wanted to buy local, but we also wanted to buy from a dealer that will stand behind their products and customers. Sarah took the time to answer our questions and make sure we sit in the models we were considering. At delivery, Ryan made sure to walk us through water care, maintenance, etc. Since our purchase, we call on them twice for help and they were very quick to respond and that's why we chose them over a big box store. One issue was an airlock in pump #2 that not only they came to resolve the next day, but showed me how to do it myself if it ever happens again. Not only I know I bought the right brand, but I also bought from the right place.
The cover arrived in 4 weeks from order to delivery. The color was great, fits perfectly and light weight.. Great service would recommend them.
Horrible company. Went there to get service on hot tub, they made me give visa number so a service technician would come. Never showed up. Called them and they said they would call back when technician would come. Never heard from them again.
We had originally come into the store to pick up supplies for a hot tub we were buying elsewhere, got to talking with Graham about used tubs, and looked at the selection. His help and expertise found us a better one for a better price with everything we needed and more from the store. Great work!
They do not return calls, do not come to service pool when they stated, very dishonest and overcharged for work. Stay away!!!!!
Ordered a hot tub cover, they had our original order on file, couldn't bother to check the P.O. number on the hot tub and cover we purchased from them. They gave us the wrong size cover and wouldn't refund our money. They told us that if they had to come out and measure the tub, they would have to charge us $50.00!!! WE are only one half hour of highway driving from Winnipeg!! You would think that the Manager (Paulo) who should know hot tubs, would have told us that the measurements for radius corners should be on the tag of the old cover!! Very bad attitude, like they didn't really care about us. ALL THEY WANTED WAS OUR MONEY!!!
From this point on I will NEVER BUY ANYTHING FROM KREVCO!!!! POOREST CUSTOMER SERVICE IN MANITOBA, IF NOT CANADA!!!
Very pleased with our Beachcomber 580 installed by Beachcomber Hot Tubs in Kingston Ontario. The store reps and installers were very helpful in helping us select the appropriate model for our needs. After sales service is fantastic including speedy analysis of tub water samples without charge. I called the 800 number to discuss mounting base options and they were most helpful. I look forward to dealing with this company for the life of the product.
best thing I ever bought is this hot tub. Every night is a blast
Merci mon problème de distributeur chloration qui perdait de l'eau est résolu.