Although it took longer than expected, the end result was worth the wait.
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LATEST HOT TUB RETAILER REVIEWS
I approached Mermaid Pools because we were in the market of getting a new in ground pool. Mermaid was one of four companies that we contacted. We met Mr. Dave McNaughton and his superior knowledge and advice was re-assuring us that Mermaid was the right choice. From little tips as to why you need LED lights in your pool, to what type of filter and why, really helped us feel comfortable
and confident that we were making the right decision.
Let’s face it, installing a pool is an investment that you and your family will enjoy for many years. It is a big project and if we were to do it again, we would choose Mermaid Pools in a heartbeat.
One thing I would like to point out about Mermaid is that their team was attentive to details and always followed up to make sure we were satisfied. We got many visits from them at our home while the project was on-going and that gesture was appreciated.
I have two young boys that are over the moon excited! (and two parents that can’t wait to relax pool side!)
The cover arrived in 4 weeks from order to delivery. The color was great, fits perfectly and light weight.. Great service would recommend them.
Horrible company. Went there to get service on hot tub, they made me give visa number so a service technician would come. Never showed up. Called them and they said they would call back when technician would come. Never heard from them again.
We had originally come into the store to pick up supplies for a hot tub we were buying elsewhere, got to talking with Graham about used tubs, and looked at the selection. His help and expertise found us a better one for a better price with everything we needed and more from the store. Great work!
They do not return calls, do not come to service pool when they stated, very dishonest and overcharged for work. Stay away!!!!!
Ordered a hot tub cover, they had our original order on file, couldn't bother to check the P.O. number on the hot tub and cover we purchased from them. They gave us the wrong size cover and wouldn't refund our money. They told us that if they had to come out and measure the tub, they would have to charge us $50.00!!! WE are only one half hour of highway driving from Winnipeg!! You would think that the Manager (Paulo) who should know hot tubs, would have told us that the measurements for radius corners should be on the tag of the old cover!! Very bad attitude, like they didn't really care about us. ALL THEY WANTED WAS OUR MONEY!!!
From this point on I will NEVER BUY ANYTHING FROM KREVCO!!!! POOREST CUSTOMER SERVICE IN MANITOBA, IF NOT CANADA!!!
Very pleased with our Beachcomber 580 installed by Beachcomber Hot Tubs in Kingston Ontario. The store reps and installers were very helpful in helping us select the appropriate model for our needs. After sales service is fantastic including speedy analysis of tub water samples without charge. I called the 800 number to discuss mounting base options and they were most helpful. I look forward to dealing with this company for the life of the product.
best thing I ever bought is this hot tub. Every night is a blast
I wanted to take a minute to let you know about the outstanding and exceptional customer service I have received from Peter Clark since purchasing an in-ground pool from Mermaid in 2012. Anytime I've had a question about my pool equipment, chemical levels, replacement parts, warranty etc., Peter has always come through for me (even when I would start by speaking with someone else at Mermaid). Peter always makes himself available (received a follow-up e-mail on a heater part from Peter before store hours), he never rushes you, he is very knowledgeable and always has a positive attitude with a smile on his face. You always seem to feel better after speaking with Peter. I can't say enough about him and to the fact that he has eliminated any concerns I once had about after sales support/service with Mermaid.
Peter is a great source of information on all aspects of pool service, maintenance and parts, and Mermaid should be proud to have him on staff.
Thanks and Regards,
Merci mon problème de distributeur chloration qui perdait de l'eau est résolu.
Was not told deposit was non refundable. financing fell through now they are keeping the deposit. a bunch of assholes
I got this tub a few months now. Had tubs from two big brands of now nearly 20 years of tub owning - None of them offered as many features and convenient seating as this one.. and to top it off - I paid nearly half the amount... Just love this tub.
I was searching for replacement parts for an older hot tub and Ian was a great help in tracking down the correct parts.