We bought a Canadian model hot tub last August. They said 8-10 weeks to delivery, we got it at 16 weeks. Love the product! The hot tub is great, no complaints with that. It's now almost June and we are STILL waiting for the lid and stairs we ordered, the lid lifter and all the lighting! If you buy their product keep in mind almost a year later you may be waiting for things. We paid in full when they delivered the hot tub, perhaps that was a mistake.

I purchased my Canadian Hot Tub seven years ago. I installed it myself with suggestions and hints from the showroom staff. They were friendly and very helpful. Our family has enjoyed the tub from day one. It has served us very well with no issues from the heater, pump or plumbing. The liner lasted six years and I replaced it early last year. I recently had an issue with biofilm. I emailed my questions over the weekend and had an answer immediately Monday morning. Thanks so much for your help. It is great to work with professional. I highly recommend this company.

Thanks for the quick service! I appreciated you getting out on the same day to fix my tub! Thanks, Cheryl K

(copy of email sent to Splash Works service :) )

Just bought a new hot tub, being delivered in 2 weeks, got quote from electrician to do the hook up, his price to supply the 50 amp GFCI was $210.00 plus intallation. Found Pool and hot tub depot via google, their price... $122.00 plus tax shipped to my door SHIPPING INCLUDED! I Like it, ordered it and it arrived in 3 days to Winnipeg. Will be back for more products when my hot tub is up and running.
Thanks,
Ted

We bought a J-325 from Jacuzzi Calgary in June 2012. The sales help was excellent, the pricing was good, and the delivery was terrible. Jacuzzi missed the first appointment and then took three more to deal with insulation that hadn't been installed and replacing the transformer and circuit board because things were wired up wrong in the shop and the installation crew didn't know what they were doing when they turned it on and the circuit board fried. I had to take time off work to deal with this which negated much of the sale price we though we were getting. Since then, it's been working great and we really enjoy our Jacuzzi hot tub.

Hi all! I figured this would be a great place to say thanks! For as long as I remember, your company has been selling quality products at great prices. As a consumer in this market, what more is there to ask for? From the covers to the cover lifters, everything is super cheap. For those not familiar with hot tubs or hot tub accessories, you should know that most local businesses markup their inventory way too much. The Cover Guy is my go to place for anything hot tub related for this reason alone.

Bought a Geneva Tub from Caldera at Patioline and we love it. The service was great and the Tub rocks.
A happy Banff customer,

Fantastic product! Awesome service! Thanks!

We had our pool liner replaced this fall. It was a busy time of year, but they still came in and finished the job quickly. We have always dealt with Hooton Pools & Spas because they are helpful and stand behind the product they sell.

I called this co. looking for a replacement pump.I asked for the pump to be the same as the original.He recommended me one and added it would fit.Because the fit wasn't precise,a leak was detected at an elbow.I put the old pump back in.NO LEAK!Warranty details that once installed by me the pump is mine.To properly install this pump requires a new base to match AND a new elbow which is upping the cost of this replacement.I have contacted the BBB and their hands are tied due to the warranty.To sum it up,I bought the pump on their advice,and they go running the minute the I complained.I am calling this what it is...an irresponsible and careless sale ill advised by a self proclaimed techcian/salesman.

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  BADADVICE

  badadvice
  

  my complaint target is to Campbell River Hot Tubs who recommended the switching of the pumps.

It is always a pleasure to go to the store and chat or with Dianne, Kathy or Brad. They have help me in solving the pseudomonas bacterial I had from a tub bought at a competitor. Thank you and wishing you best of luck in the future.

I was looking to purchase a hot tub in Ottawa for my cottage up north. I was very pleased to find Barry the owner of Ottawa softub. He provide me with great services and even delivered my hot tub to the cottage which is an hour away in Quebec. I am writing this review to say thanks Barry for your help and services. I would recommend his hot tubs to anyone looking to purchase a hot tub for there home or cottage

We would like to thank you for all the help you gave us in buying a new hot tub . We spend every night in our new tub . We have found that after work as soon as he gets home is a good time to get in ( 2 am) the misquitos have already gone to bed so it is our time to soak in the tub .Our kids love it, all of our friends have enjoyed it. We both agree this was the best investment we have ever made . This hot tub has enhanced our out door experance. I have enclosed some pictures for you to look at . Thanks again for everything .

Robin and Brian

Just took delivery of my new spa. They did what they promised with no surprises at over $2500.00 less then the 5 other stores I looked at.

Chris and the gang at Wetzone are exceptional. Fully knowledgable, eager to help, great prices and service. Such a well rounded group of people. Do not purchase a pool or spa until you speak to someone at the wetzone cause what comes after your purchase is even more important than the purchase.
Bill Rice,
Peachland,B.C.